Refund policy

Return & Refund Policy

Last Updated: February 18, 2026

At Ikaika’s Beauty, we stand behind the quality of our products and want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

1. 30-Day Return Window

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

  • The item must be unused and in its original packaging
  • The product must not be opened or tested
  • You must provide proof of purchase

Due to hygiene and safety standards, opened or used cosmetic products cannot be returned unless they arrive damaged or defective.

2. How to Start a Return

To request a return, please email us at:

ikaikasbeauty@gmail.com

Include:

  • Your order number
  • The item(s) you wish to return
  • The reason for return

Returns must be sent to the address provided in the return authorization instructions. We do not accept returns sent to the original shipping address.

Once approved, we will provide return instructions.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives:

Damaged

  • Defective
  • Incorrect

Claims for damaged, defective, or incorrect items must be submitted within 48 hours of delivery and must include clear photos of the issue.

4. Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

  • Opened or used cosmetic products
  • Items marked as “Final Sale” are not eligible for return or refund.
  • Gift cards

If you are unsure whether your item qualifies, please contact us before returning.

5. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping method, as we are not responsible for lost returns.

6. Refunds

Items returned in used or damaged condition may be refused or subject to a partial refund.

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method
  • Please allow up to 10 business days for processing
  • Your bank or credit card provider may take additional time to post the refund

Original shipping charges are non-refundable unless the return is due to our error.

If more than 15 business days have passed since approval, please contact us.

7. European Union Orders

If your order is shipped to the European Union, you may cancel or return your order within 14 days of delivery in accordance with applicable law. Items must remain unused and in original condition.